Shipping conditions
- Shipping Methods: We offer multiple shipping methods to ensure your order arrives on time. These include standard shipping, expedited shipping, and international shipping options. Please select the shipping method that best suits your needs during the checkout process.
- Shipping costs: Shipping costs are calculated based on various factors such as destination, weight and dimensions of the package and the shipping method selected. You can view the shipping costs for your order before completing the purchase. Within Germany, shipping costs are waived for purchases over 99 euros. Up to 99 euros, shipping costs are 3.90 euros.
- Processing Time: Orders are typically processed and shipped within 7 business days from the date of purchase. However, please note that processing times may vary depending on the availability of the items ordered and special requirements.
- Delivery time: The estimated delivery time of your order depends on the shipping method chosen and the destination address. While we strive to deliver promptly, unforeseen circumstances such as customs delays or extreme weather conditions may affect delivery times.
- Tracking: Once your order has been shipped, you will receive a shipping confirmation email with tracking details. You can use this information to track the status of your shipment and the estimated delivery date.
- Shipping Restrictions: Please note that certain items may be subject to shipping restrictions or regulations imposed by local authorities or courier services. It is your responsibility to ensure that your order complies with all applicable shipping restrictions before placing your order.
- International Shipping: International orders may be subject to additional customs fees, taxes and charges upon delivery. These charges are the recipient's responsibility and are not included in the total price at checkout. Please check with your local customs office for more information on import regulations and fees.
- Shipping Address: Please ensure that the shipping address provided during checkout is correct and complete. We are not responsible for delays or delivery issues due to incorrect or incomplete shipping information.
- Shipping Insurance: Shipping insurance is available for an additional fee and provides protection for lost, damaged or stolen packages in transit. We strongly recommend purchasing shipping insurance to protect your order against unforeseen circumstances.
- Contact Us: If you have any questions or concerns about shipping terms or need assistance with your order, please do not hesitate to contact our customer service team. We are here to help and ensure your shopping experience is pleasant and stress-free.