General Terms and Conditions (GTC)

1. Provider identification

My First Book Europe GmbH
Managing Director: Jona Lim
Simrockstr. 88
40235 Düsseldorf
Email: info@myfirstbookmall.com
Phone: +49 (0)152 23111123

2. Scope

2.1 These General Terms and Conditions (GTC) apply to all orders placed by consumers and companies via our online shop.
2.2 Our product range includes products, in particular Quiet Books of the My First Book brand and other products for children.

3. Conclusion of contract

3.1 The presentation of the products in the online shop does not constitute a legally binding offer, but rather an invitation to order.
3.2 By sending the order to us, you are making a binding offer to purchase. The purchase contract is concluded when we accept your order by sending an order confirmation by email immediately after receiving your order.
3.3 There are no special conditions for the conclusion of the contract.

4. Prices and payment terms

4.1 The prices quoted include VAT and other price components and are exclusive of shipping costs.
4.2 You can choose to pay via Apple Pay, Google Pay, Paypal, credit card, Amazon Pay and Shop Pay.

5. Delivery conditions

Information on delivery conditions is listed separately.

6. Right of withdrawal

Information on the right of withdrawal is listed separately.

7. Retention of title

The goods remain our property until the purchase price has been paid in full.

8. Warranty and Liability

Information on warranty and liability is listed separately.

9. Product safety

9.1 Our products are safety tested and comply with the legal requirements for children's toys, including the CE marking.
9.2 Observe the age restrictions and safety instructions on the products. Children should only play with the products under adult supervision.

10. Data Protection

Information on the collection, processing and use of your personal data can be found in our privacy policy.

11. Customer Service

11.1 You can contact our customer service by email, telephone or chat. We will endeavour to process your requests as quickly as possible.

12. Returns

Information on returns is listed separately.

13. Vouchers and discount codes

13.1 Vouchers and discount codes can be redeemed when placing an order.
13.2 Only one voucher or discount code can be used per order.
13.3 Vouchers and discount codes cannot be applied towards shipping costs or other additional costs.

14. Final provisions

14.1 German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
14.2 Should individual provisions of this contract be invalid or contradict statutory regulations, this shall not affect the remainder of the contract.
14.3 The invalid provision shall be replaced by the statutory provisions, if applicable.